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Terms & Conditions

We consider it a privilege that you have chosen us for your a Couture Consultation. We strongly believe that an informed couture customer is a thrilled customer and that your clear understanding of our Couture Consultation Policy helps us serve you to our upmost ability. Scheduling and Cancellation Policy Our couture consultation deposit is $500. Non-emergency cancellations/reschedules require a 24-hour notice. Cancellations with less than 24 hours’ notice will result in a charge of $150.00.* No-shows will result in a charge of $250.00.* To cancel/reschedule an appointment, please contact the Rubin Singer Atelier at 212-226-5880 . If it is after hours, please leave a message. *Please do not cancel or reschedule via email or DM on Instagram or FB*. The consultation fee will be deducted from the Couture clothing creation made just for you!. A detailed pricing quote/invoice for the garment will be provided after your private Rubin Singer couture consultation . The quoted price will include all garment creation, & fittings. For Couture orders under a 6-week delivery, there is a rush of 20% * If the cancellation policy is violated, the penalty fee cannot be refunded or applied towards future appointments. These Terms of Services (“Terms”) constitute the entire understanding and agreement between the Client (“the Client”) and Brandmakers, Inc. and its affiliates (“Rubin Singer Atelier”) relating to the purchase of an in-person NYC couture session (the “Services”) and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto. Consultations -The Rubin Singer team will reach out to the find an appointment time that best suits the Client’s needs. The client will receive appointment reminders via email/text 36 hours and 24 hours before the appointment. Due to the nature of the business--- no show or late cancelations (under 24 hours) will result in a non-refundable $150 fee, which will be deducted from the $500.00 reservation deposit. Invoicing and Deposits —At the time of the consultation, when the design, silhouette, and fabric is selected/agreed upon, the $500.00 consultation deposit will be applied to the cost of the couture piece. The full amount of the item is due upon receipt of the invoice to begin the garment/project. Gowns & Bridal- In addition to the consultation terms stated above . Estimates are only valid for 1 week -- after the allotted time the client will have to be refit and book another consultation appointment. Clients who decide to pick-up their dresses earlier or cancel alterations (if possible) will not be able to recover the deposit, and agree to accept their dresses in their unfinished state. If the consultation/fitting is performed more than 3 months before their event/ wedding the client does so at their own understanding that Rubin Singer/Brandmakers, Inc does not take responsibility for fit issues due to changes in measurements after the final fitting. Additional alterations and fittings will be billed at an additional cost. Service Complete, Pick-up or Shipping -- The client agrees to a completion date at the time of consultation. The 'service complete' appointment is scheduled at the time of consultation. Client is restricted from rescheduling said appointment to an earlier date unless approved by Rubin Singer/Brandmakers. If Client does not pick up garment at the scheduled time-- Rubin Singer/Brandmakers holds the right to charge any remaining remaining balance and prepare the garment(s) for shipping. Rush Fees apply to any services complete under the stated turnaround times: 6 weeks for Gowns & Party 12 Weeks for Bridal Gowns 4 weeks for Ready to Wear Reminder: Please bring your chosen footwear for hems and any shapewear, undergarments, belts, etc. that would affect fit on your garment(s).

Terms & Conditions

First View Membership Terms
Upon joining as a First View Vault Member, your membership will continue until cancelled by you. There is no minimum purchase required, and you will be billed every month, $12 for First View Vault membership and $49.95 for Platinum level. Your billing cycle will be based on the date you join, and you may cancel or downgrade your subscription at any time by simply logging into your account and under Account Info, click on “First View Vault Membership” and then click “cancel First View membership,” or “downgrade to First View ” and your recurring monthly charges will be cancelled or reduced accordingly. If you cancel, you will continue to receive your First View Vault benefits until the end of the most recent billing cycle. For example, if your membership started on the 15th of the month and you cancel, you will continue to receive benefits until the 15th of the following month. If you downgrade, your new membership will begin in the next billing cycle. You may also cancel or reach out to speak to one of our experts toll free at (212) 226-5880, 9am–6pm EST, Mon–Fri. Or contact us by email: firstview@rubinsinger.com * Customers will pay the standard rate for ground shipping and receive an upgrade to 2-day shipping at no additional charge.

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Frequently asked Questions

Once we’ve shipped your order, you’ll receive a shipping confirmation email with a tracking number to check the status of your delivery. It may take 24 hours for tracking updates to appear. The order will be shipped with-in 1-3 business days from the day that you receive your confirmation email.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer due to high demand, but we’ll do our best to keep delays to a minimum. We do our best to ensure the timely delivery of all orders. When selecting your domestic shipping option, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress on UPS.

We ship wherever you are! We offer Domestic shipping options through UPS.. please choose the shipping speed that serves you best.

Please select your form of payment at checkout.
We offer Paypal Express Checkout
Credit Cards: Visa, Mastercard, AMEX , Discover, ACH Debit Cards (US)
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Email us at orders@rubinsinger.com so we can make it right. And please be sure to reach out to us instead of starting a return so we can troubleshoot. We are available Monday-Friday 10:30am-4:00pm at 212-226-5880.

 

EMAIL
Email us anytime and we will get back to you within 24-48 hours.
Order Inquiries: orders@rubinsinger.com
Return Inquiries: returns@rubinsinger.com
General Inquiries: contact@rubinsinger.com
Payment/Return Inquiries: payment@rubinsinger.com

 

CONTACT US!
We’d love to hear from you
General Inquiries: contact@rubinsinger.com
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LIVE SUPPORT
We are available to chat during our hours of operation, Monday-Friday 10:30am-4:00pm EST. Just click below!
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We don’t currently offer same day delivery.

We want you to love your purchase, so If for any reason you’re not satisfied with your purchase, you may return clean, unworn items with original tags attached. You have 14 days from receipt of your order to ship your return. Your refund will be credited to the original form of payment used to make your purchase.
You can view our full return policy here.

**Items marked as sale & Bathing suits cannot be returned, no exceptions.

Returning an item couldn’t be easier. Its no sweat! Try your purchase on in the comfort of your own home and if it doesn’t meet your needs:

You have 14 days from receiving your order to:
• Create your exchange or return your purchase at RS Returns Portal
• Send your purchase back to us.
• Your return shipment must be postmarked within a 14 day time frame from the shipment delivery date.
• And received to our warehouse within 21 days for a refund.


Original Condition please: Items must be returned to us unused and undamaged with original Rubin Singer tags and labels still attached. Returns that do not meet our policy will not be eligible for a refund, we reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund accordingly.
NOTE:
ALL SALE ITEMS & BATHING SUITS ARE NOT ELIGIBLE FOR RETURNS. PLEASE REVIEW THE SIZING INFORMATION CAREFULLY.

 

RETURN PROCEDURE
We’ll help you get started! Just have your order number ready to go. You’ll find your order number in your RS Official Order Confirmation email or Packing Slip. You can also always email our Customer Service team at returns@rubinsinger.com to further assist you with the process, or go to your User Login to set up an RMS# with even greater speed.

To start, click on the link or go to your purchases in the User Login:
1. Enter your order number and email address
2. Add the items you want to return by clicking on the product.
3. Confirm a refund to the original form of payment credit.
4. Choose the reason you are returning the product/s.
5. Follow the instructions to select the items you want to return and indicate the reason for return
6. Simply follow each of the next steps as prompted to complete the returns process.
7. A confirmation email confirming your approved return will be sent to you.

 

PACKING YOUR RETURN
1. Place the items you wish to return in a box with tags still attached to the merchandise, as well as a copy of your receipt, in its original packaging or in a secure, waterproof package.
2. Take your package to the shipper of your choice. Mail all returns to:
Rubin Singer
℅ Returns
230 W 39th street
11th Floor
NY NY 10018
3. Please remember: Returns must be shipped within 14 days of delivery. Returns made after 14 days will not be accepted.

 

REFUNDS
We'll issue your refund, once we receive and approve your return.
You will receive a credit back to the original form of payment. Please note that refunds can take up to 5-10 working days to show on your account due to varying processing times between payment providers.

We are happy to offer a return if an item is not right for you. We do not currently offer exchanges.

Depending on the status of your order, it may be possible to update shipping address, cancel an item or change it to a different size. Please contact us at orders@rubinsinger.com for more information.
 
Please note, we’re unable to combine or add an item to an existing order.

We offer Free Shipping for orders over $250!!!

 

All other shipping costs may vary. View what's currently available at checkout and select the option that best suits your needs.

UPS
Ground Shipping 5-7 Business Days from Completion of your garment $16.95
Express 2 Business Days $39.95
*Please note that duties and taxes are the responsibility of the customer.

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