Frequently asked Questions
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer due to high demand, but we’ll do our best to keep delays to a minimum. We do our best to ensure the timely delivery of all orders. When selecting your domestic shipping option, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress on UPS.
We ship wherever you are! We offer Domestic shipping options through UPS.. please choose the shipping speed that serves you best.
Please select your form of payment at checkout.
We offer Paypal Express Checkout
Credit Cards: Visa, Mastercard, AMEX , Discover, ACH Debit Cards (US)
Afterpay Pay in 4 interest-free installments. Budget your spending. Earn rewards when you shop. Discover thousands of brands and millions of products, online and in-store.
Do it all in the app, easily and securely. No fees when you pay on time. You’ll see us it at checkout.
Affirm Go shopping
Shop your favorite stores online or in-store and pay later with Affirm. You’ll see us at checkout,
or you can request a virtual card in the Affirm app.
Email us at firstname.lastname@example.org so we can make it right. And please be sure to reach out to us instead of starting a return so we can troubleshoot. We are available Monday-Friday 10:30am-4:00pm at 212-226-5880.
Email us anytime and we will get back to you within 24-48 hours.
Order Inquiries: email@example.com
Return Inquiries: firstname.lastname@example.org
General Inquiries: email@example.com
Payment/Return Inquiries: firstname.lastname@example.org
We’d love to hear from you
General Inquiries: email@example.com
Get In Touch
We are available to chat during our hours of operation, Monday-Friday 10:30am-4:00pm EST. Just click below!
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We don’t currently offer same day delivery.
We want you to love your purchase, so If for any reason you’re not satisfied with your purchase, you may return clean, unworn items with original tags attached. You have 14 days from receipt of your order to ship your return. Your refund will be credited to the original form of payment used to make your purchase.
You can view our full return policy here.
**Items marked as sale & Bathing suits cannot be returned, no exceptions.
Returning an item couldn’t be easier. Its no sweat! Try your purchase on in the comfort of your own home and if it doesn’t meet your needs:
You have 14 days from receiving your order to:
• Create your exchange or return your purchase at RS Returns Portal
• Send your purchase back to us.
• Your return shipment must be postmarked within a 14 day time frame from the shipment delivery date.
• And received to our warehouse within 21 days for a refund.
Original Condition please: Items must be returned to us unused and undamaged with original Rubin Singer tags and labels still attached. Returns that do not meet our policy will not be eligible for a refund, we reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund accordingly.
ALL SALE ITEMS & BATHING SUITS ARE NOT ELIGIBLE FOR RETURNS. PLEASE REVIEW THE SIZING INFORMATION CAREFULLY.
We’ll help you get started! Just have your order number ready to go. You’ll find your order number in your RS Official Order Confirmation email or Packing Slip. You can also always email our Customer Service team at firstname.lastname@example.org to further assist you with the process, or go to your User Login to set up an RMS# with even greater speed.
To start, click on the link or go to your purchases in the User Login:
1. Enter your order number and email address
2. Add the items you want to return by clicking on the product.
3. Confirm a refund to the original form of payment credit.
4. Choose the reason you are returning the product/s.
5. Follow the instructions to select the items you want to return and indicate the reason for return
6. Simply follow each of the next steps as prompted to complete the returns process.
7. A confirmation email confirming your approved return will be sent to you.
PACKING YOUR RETURN
1. Place the items you wish to return in a box with tags still attached to the merchandise, as well as a copy of your receipt, in its original packaging or in a secure, waterproof package.
2. Take your package to the shipper of your choice. Mail all returns to:
230 W 39th street
NY NY 10018
3. Please remember: Returns must be shipped within 14 days of delivery. Returns made after 14 days will not be accepted.
We'll issue your refund, once we receive and approve your return.
You will receive a credit back to the original form of payment. Please note that refunds can take up to 5-10 working days to show on your account due to varying processing times between payment providers.
We are happy to offer a return if an item is not right for you. We do not currently offer exchanges.
We offer Free Shipping for orders over $250!!!
All other shipping costs may vary. View what's currently available at checkout and select the option that best suits your needs.
Ground Shipping 5-7 Business Days from Completion of your garment $16.95
Express 2 Business Days $39.95
*Please note that duties and taxes are the responsibility of the customer.